Our Commitment to Equal Care

At Serenity Hospice of Pennsylvania, we are committed to providing compassionate, respectful, and high-quality hospice care to every individual we serve. We believe that every patient and family deserves to be treated with dignity, kindness, and understanding.

Serenity Hospice of Pennsylvania does not discriminate against, exclude, or treat individuals differently on the basis of race, color, national origin (including limited English proficiency), religion, age, disability, sex, or any other characteristic protected by applicable federal or Pennsylvania law.

This commitment applies to all aspects of our services, including admission, treatment, care planning, access to programs, and participation in hospice services.

Accessibility and Communication Assistance

We are committed to ensuring that individuals with disabilities and those who have limited English proficiency can communicate effectively with our staff and access our services.

When required by applicable law, Serenity Hospice of Pennsylvania provides appropriate assistance, free of charge, including:

• Qualified sign language interpreters and other communication assistance for individuals with disabilities.

• Information in accessible formats when needed.

• Qualified language interpreters for individuals whose primary language is not English.

• Assistance in understanding important information about hospice services, patient rights, and care decisions.

Patients and families may request assistance by contacting our office.

Patient Rights and Respectful Care

Every patient has the right to receive care in an environment that respects their personal values, beliefs, cultural background, and individual needs.

Our team strives to provide care that honors each patient’s preferences while supporting the emotional, physical, and spiritual well-being of patients and their loved ones.

Reporting a Concern or Filing a Grievance

If you believe you have experienced discrimination or have concerns about access to our services, we encourage you to contact Serenity Hospice of Pennsylvania.

We take concerns seriously and are committed to reviewing and addressing complaints promptly and fairly.

Serenity Hospice of Pennsylvania
Phone:  (888) 554-5512‎
Email: info@serenityhospicepa.com
Mailing Address: 3331 Street Road Suite 101
Bensalem, PA 19020

You may also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights (OCR).

U.S. Department of Health and Human Services — Office for Civil Rights

Website: https://www.hhs.gov/ocr/complaints/index.html

Online complaint portal: https://ocrportal.hhs.gov/ocr/

Protection Against Retaliation

Serenity Hospice of Pennsylvania prohibits retaliation against anyone who raises a concern, requests an accommodation, or files a discrimination complaint in good faith.

We are dedicated to fostering an environment of trust, fairness, compassion, and respect for all individuals and families we serve.